Frequently asked questions
I have forgotten my password
Just click on 'Sign In' and on the 'Forgotten Password' link. If you still require further assistance please call our Customer Help Line (0800 479 8716 - Monday to Friday, 9am - 5.30pm) and one of our advisors will be able to help.
I have changed my email address
Simply sign in using your password and your old email address. Once you are signed in, you can change your email address by clicking on 'Email and Password' within the 'My Account' section. If you still require further assistance please call our Customer Help Line (0800 479 8716 - Monday to Friday, 9am - 5.30pm) and one of our advisors will be able to help.
Why do I keep receiving emails from you about offers?
We send emails about special offers and products that we think may be of interest to you. If you don't want to get these, please sign in and access your marketing preferences within the 'My Account' section. You can also unsubscribe following the instructions at the bottom of any email we send to you.
I haven’t received my order - what do I do?
We’re sorry you haven’t received your order yet; delivery can vary, but could take up to 10 working days. If your delivery is outside this timeframe please call us on 0800 479 8716.
What are Cookies?
What is a cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users. There are two broad categories of cookies:
a. Persistent cookies
Persistent cookies remain on your device until deleted manually or automatically.
b. Session cookies
Session cookies remain on your device until you close your browser when they are automatically deleted.
Cookies we use and why we use them
a. Essential cookies
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can't operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
b. Session cookies
Session cookies do not collect information from your computer. They typically will store information in the form of a session identification that does not personally identify you as the user. Session cookies remain on your device until you close your browser when they are automatically deleted.
c. Marketing cookies
Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies) with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.
Your right to refuse cookies and what happens if you refuse them
You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.