COVID-19 Patient Information

All our Optical departments will be open Mon – Sat 9am – 8pm & Sunday store opening hours. You can also email AsdaOpticalUK@asda.co.uk for support between Mon – Sat 9am – 8pm and our team of Opticians will be happy to assist you during these times.

England, Wales & N.Irelnd

Asda Opticians in England, Wales & Northern Ireland are now able to resume care for all our patients and if you have any concerns about your eyes, vision, spectacles or contact lenses, we are here for you. We will be prioritising any patients with urgent needs but have increased our availability to ensure we can be there for all our patients. We can also offer telephone consultations for those needing to self-isolate or where it is appropriate. Your safety whilst you visit us is our key priority, so we have made some significant changes to the way we operate, these are all designed to help reduce the transmission of COVID and to protect you. Full details of this can be found on our website. To book an appointment simply call the last store you visited or contact any ASDA Opticians. Sight tests cost £19 or are free for customers who are eligible for an NHS eye test. Please do not attend the department if you or any member of your household is displaying symptoms of COVID 19 or if you have been advised by the NHS to isolate. We will conduct all care for you by telephone.

Scotland

Asda Opticians in Scotland remain open for essential and urgent eye care services only in line with government advice. Should you have an urgent eye or vision concern you should first call the store you wish to attend, the phone number can be found on the store locator. During this call our colleague will discuss your concerns and an appointment in store will be made if this is appropriate for you and in some circumstances, we may be able to manage your concerns using a telephone consultation. Please do not attend the department if you or any member of your household is displaying symptoms of COVID 19 or if you have been advised by the NHS to isolate. We will conduct all care for you by telephone.

At Asda Opticians we are taking the following steps to ensure we keep our patients and colleagues safe during this time:

Social distancing

  • We have implemented government guidelines on social distancing and measures are in place to ensure any contact with a patient is kept to the very minimum.
  • Patient and colleague numbers on the department will be managed to ensure social distancing can occur.

Hygiene control

  • Stringent hygiene procedures are in place.
  • Handwashing facilities and hand alcohol gel are available at all times.
  • Testing equipment is thoroughly cleaned before and after use.
  • Frames are only to be tried on if an urgent order for glasses is required and these will be cleaned thoroughly before and after use.

Asda are committed to keeping our colleagues and patients safe. During this ever-changing situation, be reassured we will continue to review and implement any new guidance or regulation that is issued by our relevant health authorities.