Payment & Delivery
We only accept payment in Pounds Sterling and by credit or debit card.
We are able to accept ASDA Credit Card, MasterCard, Visa, or Maestro, although we reserve the right to refuse to accept any of these cards from time to time without notice. We try hard to ensure that using your credit or debit card when you shop online is safe and secure. Our secure server encrypts your credit card number details and your personal information before securely transmitting them. Your browser will show you are in a secure environment by showing either a locked padlock or an image of a key in the grey bar at the bottom of the page; it may let you know that you are entering secure mode as you go to place your order.
Payment will be debited from your account upon submission of your order online. This will not be when the contract between ASDA and you is formed (see above).
All refund payments will be paid to you in Pounds Sterling and will match the amount you paid in Pounds Sterling for the Item(s) and delivery (if the delivery charge is refundable).
We only deliver orders to addresses within Mainland UK (this excludes the Channel Islands)
We undertake to supply you with the exact type and brand of contact lens specified by your optician in the contact lens specification sent by you to us. Contact lenses will be packaged in the original manufacturer's sealed package. Each set of contact lenses supplied to you by us will be despatched in a container which will bear an identifying lens specification for each lens. While we use our reasonable endeavours to ensure that lenses of the correct specification are supplied to you, you should confirm that the identifying lens specification description notified to you is accurate and correct for your current eye condition.
Delivery to your home may incur a charge as detailed in our 'UK Delivery Information' section. The delivery charge is charged on your total order.
We aim to deliver your order in 2-3 days if we have verified your specification with your optician. If we don’t yet have your details verified or for more unusual prescriptions we may take 6-7 days. If we have any problems verifying your specification or have to order stock especially for you and we will not deliver in 7 working days we will contact you to let you know.
A signature may sometimes be required at delivery. By placing an order you are authorising us to accept signature from another person at the same address on your behalf if you need to sign for an Item and you are not present at the time of delivery.
For some Items that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the Items to be left if no one is present at the time of delivery, such as with a neighbour.
Ownership of an Item will not pass to you until the Item has been delivered to you (either directly, or by leaving it in a safe place or with a neighbour). Once an Item is delivered, responsibility for risk of damage to or loss of the Item passes to you.
We also use third party delivery companies which may, at their discretion, leave an Item in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where the Item has been left.